Whether your property is on the market for sale or to let you know it best and are therefore well placed to show it to potential buyers or tenants. Follow our tips below to make the most of conducting your own viewings.
Prior to your viewing ensure the property is looking its best. A clean, well aired, presentable property will always make a good impression and we all know that first impressions count!
When your viewers arrive at the property give them a friendly and professional welcome. Be sure you have planned the route of your tour beforehand and know the major points you wish to get across. Practice really does make perfect so try out the tour before you actually conduct a viewing, this will help you appear professional when you host your first viewing. Beginning the tour downstairs with the most attractive room is often a good starting point, leave internal doors open if possible to create a feeling of space and to allow the tour to flow smoothly. No matter which room you are showing allow your viewers to enter first, this will help with the perception of size. Encourage your buyer to ask questions and be sure to point out positive features as you show the property. It can be tempting to talk the whole way through the viewing but try to keep to the point and allow your viewer space to ask their own questions.
Whenever possible conduct your viewings in daylight hours, this is a sensible safety precaution and will also show the property off to its best advantage. Talking of safety, it is always recommended that you have someone else in the property with you whilst the viewing is taking place.
Viewings are normally far shorter than you might expect, ten minutes is about average. It is normally a positive sign if your viewing takes longer and lots of questions are being asked. If you feel the viewing is going well don’t be afraid of asking a few questions yourself! You may want to know more about your viewer’s position for example and it’s perfectly acceptable for you to enquire.
Before the viewing ends ensure the viewer is aware what their next step should be if they wish to re-visit or make an offer. Do they contact you directly, or call your agent? Make it clear to avoid any possible confusion. 48 hours after your viewing has taken place call the viewer to see if they have any feedback for you. This may seem unnecessary but feedback is always helpful even if it’s negative! Should you feel uncomfortable making follow up calls contact your agent who will be happy to make them for you.
Written by Sarah Male, Urban Sales and Lettings