A Definition of the Terms Contained within this Document
1. “Landlord(s)”, refers to the individual seeking to use UrbanSalesandLettings to let their property.
2. “Seller(s)”, refers to the individual seeking to use UrbanSalesandLettings to sell their property.
3. "Tenant(s)", refers to the person seeking to rent the “Landlord(s)” property.

By instructing UrbanSalesandLettings Services “You” the Landlord and/or Seller(s) hereby agree to the Terms and Conditions contained herewith.

General Terms and Conditions
In instructing UrbanSalesandLettings for any Estate Agency service the Landlord(s) and/or Seller(s) agrees to;
-Pay, in full, at the time of instruction.
-Have fully understood the service that is to be received from UrbanSalesandLettings as an Estate Agent
-Use UrbanSalesandLettings Estate Agency Service as a Landlord or Seller and not as a Letting Agent orEstate Agent.
-Forfeit any refund if it is found that a registration for any of UrbanSalesandLettings services is made by aLetting Agent or Estate Agent.
- Accept any delay if UrbanSalesandLettings believes an instruction to be from and estate or letting agent

UrbanSalesandLettings ‘Tenant Finder’/'Tenant Finder Plus/Sales Pack' Service for Lettings and UrbanSalesandLettings Sales Services
In agreeing to use UrbanSalesandLettings Tenant Finder Service and/or Sales Services the Landlord(s) and/or Seller can expect:
-A consultation with an experienced professional at UrbanSalesandLettings on the telephone and/or through the UrbanSalesandLettings website at the time of instruction.
-A visit from one of UrbanSalesandLettings’ experienced advisors in person. Note: An initial consultation is subject to the availability of our representatives and is not deemed as a standard feature of UrbanSalesandLettings ‘Tenant Finder’and 'Tenant Finder Plus' Service (additional charges may apply). If a Landlord(s) and/or Seller(s) require this initial consultation the Landlord(s) and or Seller(s) must inform UrbanSalesandLettings before instruction. UrbanSalesandLettings reserve the right to refuse the addition of individual services unless a 'Traditional Service’ and/or ‘Full Management Service’. A visit from one of UrbanSalesandLettings' experienced advisors in person is part of all sales packages. It is deemed as standard feature of all sales packages.
-UrbanSalesandLettings to contact the Landlord(s) and/or Seller(s) with all interest in their property through their preferred method to enable the Landlord(s) and/or Seller(s) to arrange the viewing. (The preferred contact method is asked on instruction. UrbanSalesandLettings cannot accept responsibility if a Landlord and/or seller has not responded to a viewing request). The Landlord(s) and/or Seller(s) is responsible for confirming a time and date and conducting their own viewings unless specified and agreed by UrbanSalesandLettings in writing BEFORE the tenant finder /tenant finder plus/Sales pack has been purchased.
-UrbanSalesandLettings to market the Landlord(s) and/or Seller(s) property using the ‘Tennant Finder’ Service and/or ‘Marketing and Administration’ Service for the time period specified on instruction.
-A direct mailing of the Landlord(s) and/or Seller(s) property to be sent to UrbanSalesandLettings entire database of registered Tenants and/or Purchasers.
-A direct mailing of the Landlord(s) and/or Seller(s) property to be sent to the database of registered Tenants and/or Purchasers that have agreed to receive updates via the, Primelocation.com, Rightmove.com, Fish4 Homes and FindaProperty.com networks.
-Arrangement of Property Particulars to be used as part of UrbanSalesandLettings ‘Tennant Finder’ Service and/or ‘Marketing and Administration’ Service. The arrangement of Property Particulars will include a property valuation for lettings and/or sales. Note: A valuation shall only be conducted if the Landlord(s) request this at the time of instruction. An on site valuation is a standard feature of all sales packages. If an initial consultation has not been performed the Landlord(s) and agrees that the details submitted comply with the Property Mis-description Act 1991. UrbanSalesandLettings hold no responsibility for any mis-descriptions provided by the landlord(s). (Please refer to the ‘Office of Public Sector information’ website for further information on the Property Mis-description Act 1991)
-Advice on legal obligations and an opportunity to use a number of other Property related services offered by UrbanSalesandLettings.
-All requests to view or enquire about a property by email, voicemail and telephone will be passed on during office hours. Any messages collected outside office hours will be passed on as soon as possible the next working day.

*Credit checking will be performed at an additional cost.
**UrbanSalesandLettings will remove each property 2 months after the date of instruction unless it is requested that the property is kept on our partner sites before the 2 months comes to an end. If no instruction to maintain the service is received during the initial 2 month period the Landlord will be able to reinstate their marketing up to 2 weeks after the 2 month period has come to an end. Each 2 month period will begin when the request is received.
 
All tenant finder services are chargeable per property, per room or per office/commercial unit. Multiple properties, flats, units or offices may not be listed on one advert.
 
Referencing

All referencing is dependent on the successful reply from the landlord, employer, tenant or referee. Should any reference contact fail to respond UrbanSalesandLettings cannot be held responsible and no refund will be given.

An email address is required for all referencing. UrbanSalesandLettings will follow-up with reference contacts for a period of 7 working days in conjunction with Endsleigh. After this time we will deem the reference as un contactable and the report will be completed without this reference. No compensation will be offered for an incomplete reference due to unresponsive referees.

If a tenant fails a reference check no refund will be given and the full reference service will be deemed as taken and UrbanSalesandLettings cannot gurantnee a time scale for any reference or check regardless of when the tenancy may begin. Should a tenancy begin before a check or reference is complete no refund will be offered.


UrbanSalesandLettings ‘Traditional’ Service for Lettings
UrbanSalesandLettings are able to provide a full estate agents service please see below to see what is included.
-Arrangement of viewings
-Accompanied viewings
-Tenancy agreements and credit checking*
-Initial handover with tenant
-Full colour Photography
-Appraisal and inspection of the Landlord(s) property
-Negotiation all offers on behalf of the Landlord(s)
-The property will be listed until Let**

*Credit checking will be performed at an additional cost
**UrbanSalesandLettings will remove each property 2 months after the date of instruction unless it is requested that the property is kept on our partner sites before the 2 months comes to an end. If no instruction to maintain the service is received during the initial 2 month period the Landlord will be able to reinstate their marketing up to 2 weeks after the 2 month period has come to an end. Each 2 month period will begin when the request is received.

PLEASE NOTE ANY ATTEMPT TO REPLACE A PROPERTY WITH A DIFFERENT PROPERTY THROUGH OUR EDIT FUNCTION WILL RESULT IN THE TENANT FINDER PACK BEING CANCELED WITHOUT REFUND.

UrbanSalesandLettings ‘Full Management’ Service for Lettings
-Arrangement of viewings
-Accompanied viewings
-Tenancy agreements and credit checking*
-Initial handover with tenant for Lettings
-Full colour Photography
-Appraisal and inspection of the Landlord(s) property
-Payment to Landlord after deduction of the management fee.
-Negotiation all offers on behalf of the Landlord(s)
-The property will be listed until Let**

*Credit checking will be performed at an additional cost
**UrbanSalesandLettings will remove each property 3 months after the date of instruction unless it is requested that the property is kept on our partner sites before the three month comes to an end. If no instruction to maintain the service is received during the initial 3 month period the Landlord will be able to reinstate their marketing up to 2 weeks after the 3 month period has come to an end. Each three month period will begin when the request is received.

UrbanSalesandLettings Sales Service
UrbanSalesandLettings Sales Services incude all of the following
-Home Visit and Valuation
-Arrange viewings
-Appraisal and inspection of the Seller(s) property
-Negotiation of all offers on behalf of the Seller(s)
-The property will be listed until Sold**
- If purchased with photographs up to 6 photographs are included in the price paid.

**UrbanSalesandLettings will remove each property 3 months after the date of instruction unless it is requested that the property is kept on our partner sites before the three month comes to an end. If no instruction to maintain the service is received during the initial 3 month period the Seller will be able to reinstate their marketing up to 2 weeks after the 3 month period has come to an end. Each three month period will begin when the request is received.
 
The vendor must have in place all documents required legally to market a property. UrbanSalesandLettings reserves the right to request proof of this documentation at any time and remove marketing without notice if these are withheld.
All requests to view a property must be responded to within 48 hours. In the event that UrbanSalesandLettings receives more than 3 complaints that requests to view have not been responded to marketing of the property will be ceased without notice.
 
Cancellation of home visit appointments must be made at least 1 business day in advance. This includes photography, EPC and floor plan appointments. Failure to notify Urban Sales and Lettings in writing within one business day will result in a cancellation charge or re-visit fee.
 
All packages are not interchangeable. It is not possible to upgrade or downgrade a package once purchased unless notified within 24 hours.
 
Lettings and For Sales Boards

Boards will be erected within 7 days of instruction.  Unless stated otherwise a For Sale board  or To Let board is a standard T board with post and fixings. Any additions to the board such as slips and wall mountings will be chargeable. Any additional visits required to repair or replace a board are chargeable.



‘Tenancy Pack’ for Landlords
UrbanSalesandLettings send a tenancy pack, on instruction, to all Landlords. The documents contained are for completion by the Landlord and Tenant and are to be used as a guide only. UrbanSalesandLettings shall not be held responsible for anything contained within these documents and specifically the failure of a tenancy agreement. UrbanSalesandLettings hold no responsibility for any disagreements, disputes, damages or expenses incurred due to a landlord/tenant dispute. Advice is available if any disagreement ensues.

‘Free Tenancy Agreement’
UrbanSalesandLettings hold no responsibility for any loss as a result of the use of any of the documents downloaded from the UrbanSalesandLettings website. The documents contained are for completion by the Landlord and Tenant and are to be used as a guide only. UrbanSalesandLettings shall not be held responsible for anything contained within these documents and specifically the failure of a tenancy agreement. UrbanSalesandLettings hold no responsibility for any disagreements, disputes, damages or expenses incurred due to a landlord/tenant dispute. Advice is available if any disagreement ensues.

Promotional Codes
UrbanSalesandLettings offer a discount policy that enables landlord(s) and/or Sellers with more than one property to receive discounts throughout the year. The landlord(s) and/or Seller(s) are responsible for contacting UrbanSalesandLettings to receive their discount code. This offer is not available in addition to any promotions that UrbanSalesandLettings may offer. Discount codes may also be used for promotional purposes from time to time.

Responsibilities of Landlord(s) and/or Seller(s) as part of the ‘Tenant finder’ Service for Landlords and ‘Marketing and Administration’ Service for Sellers
It is the seller’s responsibility to ensure:
-They have the legal right to sell the property.
-A HIP is in place within 28 days of instructing UrbanSalesandLettings up to the period ending 31st
-December 2008. From 1st January 2009 onwards a HIP must be in place at the time of instruction. (Please note that this is applicable for the ‘Marketing and Administration’ Service only as all other Sales Services include the provision of a HIP.)
-It is the landlord’s responsibility to ensure:
-All furnishings within the property comply with Fire Safety Regulations.
-An up to date Energy Performance Certificate is held.
-An up to date landlords' electrical safety certificate is held
-The tenant(s) deposit has been placed in a registered Tenancy Deposit Scheme.
-An up to date landlord's gas safety certificate is held.

Promotions
By instructing UrbanSalesandLettings the Landlord(s) and/or Seller(s) agree to receive marketing information from UrbanSalesandLettings. If the Landlord(s) and/or Seller(s) wish to unsubscribe they are advised to email info@urbansalesandlettings.co.uk

Editing and deletions
The Landlord(s) and/or Seller(s) are able to amend or delete their property or personal details at any time during their contacted term. These amendments should be emailed to info@urbansalesandlettings.co.uk. Please allow 24 hours for amendments to be made.

Partner Sites
UrbanSalesandLettings shall not be held responsible for any difficulties encountered by our partner sites. If for any reason UrbanSalesandLettings are no longer able to market a Landlord(s) and/or Seller(s) property through the agreed property portals UrbanSalesandLettings will not be held responsible and no refund will be given. UrbanSalesandLettings reserves the right to change partner sites at any time without notice.

If you encounter any problems with our partners' websites please email info@urbansalesandlettings.co.uk

Privacy Policy
This privacy policy sets out how UrbanSalesandLettings uses and protects any information that you give UrbanSalesandLettings when you use this website. UrbanSalesandLettings is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. UrbanSalesandLettings may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/12/2009

What we collect
We may collect the following information:
-information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
-information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (UrbanSalesandLettings does not store any customers credit/debit card details)
-information that you provide to us for the purpose of registering with us
-information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our products and services.
-We may periodically send promotional email about new products, special offers -or other information which we think you may find interesting using the email --address which you have provided.
-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. UrbanSalesandLettings does not store any of its customers finacial information including debit/credit card details)

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@urbansalesandlettings.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to UrbanSalesandLettings ltd 19 Church Road Hove BN32FA. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Refund Policy
Lettings Services
Products and services that are purchased on the UrbanSalesandLettings ltd website may be refunded without question within 12 hours of purchase (less a 10 percent administration charge). After this period no refund will be offered. Refunds can only be made to the card that was used to purchase the goods and/or services. All refunds will be made through PayPal within 72 hours of request.
Claims for refunds must be emailed to info@urbansalesandlettings.co.uk with full details of refund amount, product and the reason for request.

Sales Services
Products and services that are purchased on the UrbanSalesandLettings ltd website may be refunded without question within 12 hours of purchase (less a 10 percent administration charge).
 
No refund will be offered once one of our representatives has visited the property.
 
Refunds can only be made to the card that was used to purchase the goods and/or services. All refunds will be made through PayPal within 72 hours of request.
Claims for refunds must be emailed to info@urbansalesandlettings.co.uk with full details of refund amount, product and the reason for request.

UrbanSalesandLettings Registered Office: Palmeira Avenue Mansions, 19 Church Road, Hove, BN3 2FA Company Registration Number 06601872 Telephone Enquiries: 0845 299 7265 Email Enquiries: info@urbansalesandlettings.co.uk
 
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How does it work?
1. Submit Submit property details 2. Market UrbanSalesandLettings market your property on all major property websites 3. Viewings UrbanSalesandLettings arrange viewings with tenants and buyers 4. Sign Landlords sign up tenants, sellers exchange with buyers
UrbanSalesandLettings Limited - Registration No. 06601872 Registered in England and Wales. VAT registration number 985541677. Registered Office: 19 Church Road, Hove, Sussex, BN3 2FA